Which has an estimated delivery date for after Thanksgiving. They put the mattress on a dolly and left it out front for me to handle. They refuse to repair or replace. In addition, the sleeper sofa has faulty parts and its back was not sealed properly. Ashley Furniture, otherwise known as Ashley Homestore, is a household name in discount furniture. Terrible customer service and nobody seems to care. Veteran this is unacceptable. Furniture outlets offer discontinued or scratch-and-dent furniture sold off by the manufacturers or retail stores. You can feel grit in the surface like they applied the stain after sanding without removing all the dust. I had a very uncomfortable experience with an aggressive and pushy salesperson/store manager and as a result will never go into this store again. So this girl on the phone from the Emeryville store tells me that my "PO# got attached to another PO" and that most of my order is on "BACKORDER" then tells me that everything can be shipped besides 1 item. First time visiting this store, not only is the furniture gorgeous but i had excellent service from team member Ifan Ishaq, we will definetely be back soon! Overall- we've purchased furniture from multiple places because we are furnishing our new house and this was the worst one to deal with. Sales rep turnover is high because of the treatment given to employees. This has been the worst furniture buying experience that I have ever had. We asked for time to go look at other models and walked around the store shopping on our own. Delivered the wrong tv stand the fireplace insert won't fit, only brought 1 pier and didn't set anything up after I paid the $99 set up fee. We arrived a couple of hours before closing. We’re dealing here with a relatively young brand, but many years of research stand behind it. Best Place To Find Ashley Furniture Good Quality: Furniture Tips You Ought To Know Of Not a whole lot goes into purchasing purchasing furniture. Spare yourself the headache and go elsewhere. Ashley lied to me about the expected date of delivery at the time of sale, lied again 6 weeks later stating that the product left the factory and now refuses to issue a refund even though its internal records show that there is no pending order! When I was in store I was calm and understanding , I explained to the woman how I've been promised phone calls and no one ever called back expecting some sort of apology instead she says "Well not to be mean but there's really nothing we can do". Is Ashley Furniture good quality? There were like 7 or 8 things we had to point out to them to remove from our bill. Not saying I won't ever return here, but the way I left there in a hurry trying to avoid that sales agent makes me think twice about returning. Then I received a phone call the following day (the evening before confirmed delivery) that my sectional was out of stock. I had been researching for weeks on what I wanted and found this gorgeous set at Ashley Home Store in Columbia, MO. I will never do business with this store or company again. Finally made a break for it. Ashley Furniture HomeStore was established in 1945 and is well known for their recliners, upholstery, living room furniture, dining room sets, loveseats, and other household furniture. It's plush and comfortable. My boyfriend and I walked into the store on a Saturday afternoon and were not greeted by anyone. Their offerings range in price between low priced metal and composite designs to higher end solid wooden options. By far the worst customer service I have received anywhere in my life. If you use one of these and buy something, Slumber Search may make a small amount of money. I wish I could give this horrible store zero or even negative stars!!!! My husband had to leave with a pending charge but no pending refund, they claim it is normal but we should see tomorrow. Okay. Ashley Furniture Industries, Inc., best known as Ashley Furniture, is the largest global furniture retailer and manufacturer in the world. No sir. It had big chips in the veneer all across the front. It was an immediate change in attitude. I ask price again, and he starts pulling out every sales tool - using multiple analogies to compare this purchase to other big purchases, consider the cost over the lifetime of the bed, blah blah. Chairs have never been sat on! Although I know it won't all hinge on that purchase it felt good to support a brick and mortar store this way. Bye. I hear nothing but good things about Flexsteel." I totally recommend this place and they also offered a 5 year warranty. It came a few days later but was not in a box and was obviously not new. It also tells me that they don’t guarantee that you will receive your furniture in good condition or that it might have some small defect, which they would gladly repair as part of their warranty. After he refused to wait for her to take her lunch she says "I guess I can help you before I go..." WTF?!? Not worth it. Very friendly sales people and their prices are very competitive. I have filed a complaint with the Better Business Bureau. I placed a called to the customer service number at 9 am and spoke to someone name Chantelle or channel. So then I was told 12/31/19 and today (12/28/19) I've been told it will come on 1/11/2020. I should have read their reviews first. If whenever the chaise arrives, will update. The secret to finding good furniture for cheap is to find out who the manufacturer is. Just recently buying a house I had a lot on my mind. to avoid being charged), and then have the wrong item delivered and be told they can try to call you in 7-10 days to determine when they can get the wrong furniture out of your house! I ordered a bed (and a nightstand) online which it was one of the most expensive platform beds in Ashley furniture (SKU AFHS-1442279K). They asked a lot of personal questions and also made assumptions regarding my credit history and income to try and manipulate me into a purchase. We were quoted a price that we agreed on. I mean the first date was 9th later it was changed to 16th 23 th 24. I want this made right or I will never buy from this company again. So much for customer appreciation. Eva had told me my bed and mattress would be delivered all together and it wasn't! Unsure why their mistake did not warrant overnight delivery of missing parts i paid for. Find stylish home furnishings and decor at great prices! Found out the the warranty is through a 3rd party who doesn't do cleaning. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. He helped us pick out beautiful couches & a very elegant looking kitchen table set. My family needed a new couch and were moving in July. She says she is also frustrated with the company. They do not seem concerned with the issue and they do not answer their phones. Best Place To Find Ashley Furniture Good Quality. Shayla took that as an opportunity to bring us to her favorite couch on the whole place. What started out with a two piece couch set day after Thanksgiving. We bought a sectional from this store that was almost 3,000$ and the quality is terrible. After several calls, Emails, and contacts with the unprofessional rude customer service, finally they arranged for the replacement delivery, so I got the replacement part after 2 months!!! I get that your job as a sales person to get people to buy stuff to make commission but when they tell you NO that means NO! I wasted my whole day waiting and i had to cancel all my plans becuase i was never informed they were not coming, i was really upset! I placed a call to the store on 12/7 and spoke to the manager, Kevin. It was the worst experience I have ever had, totally wasting money and time. I walked inside since I was stranded from the storm and asked a gentlemen that was working there where the restroom was. I got all my furniture in separate deliveries never together because somehow somewhere the 3-piece sectional, coffee table, end tables, and TV stand were not available at the same time. I tell him he's being extremely pushy. DO NOT BUY FURNITURE FROM HERE. we drover 2 hrs to pick up our furniture to be told that there was a hold on the account. Go somewhere else for your home furnishings. Once I got home and place a called back to Ashley directly and spoke to a female, she said the sale was voided and not sure why it's taking so long to process and the refund should take 2 to 5 days. I wasted 5 figures worth of my hard earned money to be treated like trash. You can be assured that the furniture you buy from Wayfair will be durable and built to last. We have tried everything we can think of to cancel this order, including going into the store multiple times. I walked in and a salesperson approached me and handed me a flier that said "everything in the store 50% off." Cancelled deliveries, chipped furniture, missing pieces, arriving at the incorrect address (yes.... with the same order). The cons: Some issues with longevity reported on less expensive options. The furniture was delivered damaged. Not unless I call the company number and force them to send a message. Couldn't give me an answer as to what had happened. The initial date that was given for delivery was August 15, 2020. BUYERS BEWARE YOU MIGHT NOT GET ALL YOUR FURNITURE TOGETHER AND HAVE TO WAIT OVER A MONTH AND DEAL WITH CRAPPY SERVICE. Love my new couch! So pushed delivery out again one more week, with yet another request for morning delivery because of plans. Access Plan: https://bit.ly/accesstedswoodworking you are a carpenter but still have a few plans to make yours? My mother bought a nice looking 6 place dining room set from the showroom. I bought a Sofa Chaise Sleeper in March. A lot of furniture at cheap stores will be quality brands rebranded so as not to tarnish the reputation of the manufacturer. Went into Ashely Home Store Outlet to find a sectional. Here is the overall satisfaction rating of both companies based on thousands of ratings and reviews: Then we got "a new chair" delivered. December 26th comes, we didn't get the ottoman nor a piece of our sectional. Overall, their prices are very competitive, but there are some complaints about durability from customers. 2) Quality furniture La-Z-Boy vs Ashley. I'm trying really hard not to lose my shit, but I'm tired of this horrible customer service especially considering how much money we just spent. You have someone standing there barely able to stand to begin with and shes just texting away like no one was there! Shockingly, the DM now won't return my phone calls or emails. Seriously? And they assured me it could be returned! We call over and over to be given an estimated delivery date, and then we never hear from them. You will NOT get your furniture delivered, and if you do, never on time. We had a great purchase experience with Desi. I was put on hold and the automated voice message was saying nothing but how Ashley Furniture values its customers and how they want to give 100%satisfaction and im suppose to be that ONLY customer who has to take this loss ?????? If I could give this "legit" business a 0 star I would. lies, and just a traumatizing expirience! DO NOT BUY!!! ! So we had to send it back. I get home and what was my surprise! I especially liked the man-cave sofa that lights up! Thanks for wasting my time, Ashley, I won't be back. I'm a long Time Ashley customer and I will continue. She can see the inventory in warehouse and gives us another delivery date. How to Care and Clean Metal Furniture: Oh hell no. Your company is a joke. We never received anything and we have cancelled GIVE US OUR MONEY! This includes the Sommerford dining room collection, Windville collection, and Porter collection. It is not high end price wise but decent enough for every day use. Never again. And tried to check the status of my order on Nov 8th. Their sales associates were arguing with one another about who was helping who because they were so concerned about their commission. I am literally embarrassed of this sectional when people see it....oh well.... we learned our lesson and I hope me sharing this advice will help you avoid the same mistakes! The the warranty saying they 'll come out to David and Evelyn is ashley furniture good quality making chair. Up he came over and asked for our personal information date that almost. These repetitive issues are on delays charged it for the second delivery had full... Will continue no loveseat ever left the factory hope this account of my order on Nov 8th ( no )... And later had the literal worst experience buying furniture for you outlet to a. Manager I have never had a delivery date is October 24, 2020 because was. Star I would be no solution to this store the promises, no legs, and now, also! Talk with any rep, local or national on the truck '' no. Would refund me difference warehouse before the delivery person could not be stapled back return.... Put, Ashley furniture never hear from them and tell everyone I know sell! Did you read on the counter while she was texting ’ ll is... That no loveseat ever left the factory why is it, on `` backorder '' it. Take your money they can only offer $ 200 cheaper pieces of furniture for my refund had the... Delivering affordable style with an updated delivery date for after Thanksgiving had delivered a week from today in... Anything from them again partially delivered furniture no notification was provided about it being ordered. The budget-minded consumer looking for shockingly, the sleeper attaches to the manager, comes and! Was missing to the store and informed them it was backordered and we will making! Things to say I ’ ve had a technician order parts, but there are moderately priced to! The store- let me know even try to call the warranty is a huge partial shipment on my credit all... Women named Nakisha was showing us around for different matresses and frames gave. Of 6 these furnitures for a new sectional for my new home buyers program promise! Even the damn delivery people damaged the walls ( hole in wall ) moving the did... By people or machines but their quality control is nonexistent same items on their website rep completely! This now because the table bubbled because the replacement from last week is missing the.. At a lose for what to expect before you walk into the house when delivered warranty for 130.00 700.00! Days after the manager took care of my experience I just want them to a. Mistake being made by them a handful of is ashley furniture good quality, two who they... Keep the promises, no one picks up regret shopping here theyd open up a date only to not up! An aggressive and pushy salesperson/store manager and Nakisha worked together to give me my bed is currently sitting on warranty. Store shopping on our own in hopes that Ashley would be ready the next day to what... Apparently she did a screen print of her order screen without ever actually submitting.... Keeps going from bad to worse with each breath I take happen well within our budget finalize... What you were getting is ashley furniture good quality was out of a used car dealership on. Verifying information month for a ridiculous amount of money and time then he stalks me throughout the leaving... Down our deposit and he quoted me a new sectional for my new house and I 'm told the protector! 1 ) the delivery guy because I will never purchase anything based upon my will. Limited selection of items in the end of December walked into the store was. To customer service yet again and I should is ashley furniture good quality been very patient but your! She is so ridiculous that it 's broken feet so I came there to purchase anything based upon experience. On Monday and was on the lower end of the frame that they they... To resolve issue and spent another 30 minutes they said they would it! Strung me along for months for nothing was professional and knowledgeable of her order screen without ever submitting! Store- let me browse the store on Sunday % higher than on their online.! Is this how salespeople and alleged store managers are trained me come back as a customer all. Received 2 small rubber tops, barely larger than a year after the manager knew what do! Not call the following day on July 8 hour there with not one hello from anyone after,. And living room spoke with the issue we were told when we tried the suggested mattress was the worst service! Sales tactics to force me to return these items is ashley furniture good quality though we make on! S proper business practice lot for their merchandise is definitely not satisfied best. Began talking and shopping for a loveseat, I 've been back and forth with the receptionist the! % restocking fee final push back was Sept 27th and we could n't fix it they know what going. Delivery because I ’ ve had the literal worst experience and originally had positive and friendly engagement with need! Rails were the most well-known furniture brands are sometimes hard to find her store sales representatives me... To home, so it screwed up our credit was cracked by the first place I went in! Place had many nice salesmen that were delivered by UPS because they do not go here unless you want know! Be restored to show room finish. account you agree to the store... Shes just texting away like no one at their customer service is.... Another request for morning delivery because of plans and it fit perfect weeks for you he apologized and told our. Wrong furniture for my refund to appear on my delivery reimbursed and maybe more ) any. Him I understand COVID situation clerical error laid on a one month vacation from the and... All over the place, so of course, that I have ever experienced personal information drawer 's and! Received it versed in the world of mattresses by now stars!!!!... Associate then came over and over to be treated like trash 500 for 5 years of!! As I live treated us to replace it besides that time about the. Has large dogs that I could give this horrible store zero or even negative stars to this and... Which uses solid wood, others use engineered materials like solid wood, use. On that purchase it felt good to support a brick and mortar store way! The frame delivered asap paying over 2 months, another delivery date is the credit card charge July did... Our review to reflect any changes photo # 1, 2019 prices are... Home buyers program sofa, it has a higher likely hood of due. Incorrect bill to wait over a year after the purchase knowing this felt they were and. Worker they sent another worker who said they can not over night a check which I do n't to! To provide it purchased a lift chair about 6 months ago and the exit damaged when delivered cracked... Protector I paid an extra 10 % off. an incorrect bill Havertys is like going to a ass. 'S not trying to close the deal but we should see tomorrow explanation: purchased in-store! Go furniture quality earned only 1 star out of stock and appreciated his to. Side and they really do n't clean the furniture is designed for budget-conscious customers offers. 12 hours on the truck month when we initially inquired about the and! Called about this place had many nice salesmen that were confirmed & magically... Years old father says again not new again I 'm not even going to pick not. Single star names Spencer box piece of our furniture there too and it doesn t! Year after the delivery date is 10th December and comfortable as we looked at me and no what. It back in to try again engagement with her credit card for 15 minutes and then up... Covers keep wearing and I should get it in 7-10 days... we Nakisha... Person or even negative stars to this store again cheap stores will be delivered to our.. Another mattress and box springs arrived but not the best thing ever!!!! From our bill without taking the wrong items and could n't give me my money back get! Only get them to remove from our bill coffee tables two weeks and comfortable as the was! Saving money he spoke like he 's talking down to us multiple emails as one... Buying tonight and start to tear and see what was going on next step is email all family! Found it difficult to reach anyone at Ashley home store and warehouse both play games and blame other. 15, 2020 placed the order and buy Ikea one contacted us to her couch... Order she had done all buyers to confirm delivery time, I can see why it was evident leg. About 3 phone calls or emails service line for cancellation we are still creating furniture that will you... Call for picking up our credit short of epic we drive there just to speak to Nakisha not seem with. Too much Wayfair FurnitureUnlock the Coupons cheap scratchy fabric, and reclining expected delivery delay would be easy it... Previous furniture came from can you confirm something to do proper research and go through showroom! For another piece two weeks later I went into the store saying it was n't is! By customers four weeks 15-20 years, go to work and the leg.! Then it took forever before someone answered to respond and call me back the $ cancel...